FAQ

To have the best experience on our website here are some FQA that might help you, if you do not find what you are looking for in here, please contact us at cs@justin-simon.com or in our live chat, we are always here to help you.

DISCREET PACKAGING
Products sent on plain bags/cartoon boxes without advertisement.

PROCESSING TIME DEPENDS ON BRAND
Brands Malebasics, MOB Eroticwear, Dngeon, Oceanico, C-IN2, and Joe Snyder 24 to 48 hours during business days (Monday through Friday). All other brands (PPU, Xtremen, Ergowear, Clever, Mundo Unico, Male Power, Candyman, Jor, Pikante, Doreanse, Papi, Hidden Underwear) come from third party warehouse so we take 3 to 5 business days to process them.

SHIPPING WITHIN USA
Withing USA we normally use USPS first class unless you choose an expedited service.

INTERNATIONAL SHIPPING
We normally use UPS Innovations first class mail, as we send batches of orders to them on Mondays, Wednesdays and Fridays, please count at least 5 to 7 business days for the tracking to start showing and keep in mind that order can take from 15 to 30 business days to deliver, if you need your products soon please choose an expedite service that has tracking all the way and arrives sooner according to the service chosen.

DELIVERY
Within USA you can check expected delivery on <a href="http://www.usps.com">www.usps.com</a> with your tracking number.
For international orders, you can check tracking status in <a href="http://www.ups.com">www.ups.com</a> and there you can find a second tracking that is the one of your local postal service.

WHAT’S MY SIZE ?
Each brand has a different size chart, please check what’s my size so you know which size to select.

WHY DOES A SELECTED ITEM DOES NOT SHOW ON THE SHOPPING CART?
When an item selected does not go into the shopping cart is because that specific size/color it is out of stock.

WHY DOES MY DISCOUNT CODE DOES NOT WORK?
When we are in site wide sales no other discount codes will work.

WHY IS THE FREE SHIPPING NOT WORKING?
When we are in site wide sales, we do have restrictions, please read the restriction that apply to that specific sale.

WHAT TO DO IF MY ORDER APPEARS AS DELIVERED BUT I DID NOT RECEIVE IT?
Please contact the corresponding postal service with your tracking number and let us know what they tell you so we can see what to do, send us an email to cs@justin-simon.com.

WHAT TO DO IF I RECEIVE A DEFECTIVE ITEM (QUALITY ISSUE)
Please send us an email to cs@justin-simon.com telling us about the issue, add images of the product showing the defect/quality issue, so we can replace the item.

ITEM(S) DO NOT FIT, CAN I EXCHANGE THEM?
Please follow the exchange/return policy in cs@justin-simon.com

I DO NOT WANT THE PRODUCTS CAN I GET A REFUND?
We DO NOT issue credit card refunds - only exchanges and store credits.